Privacy Policy

PRIVACY POLICY

Roam Adult Health Nurse Practitioner Services PLLC
DBA Roam Hydration & Wellness

PERSONAL INFORMATION COLLECTED

Roam Hydration & Wellness may collect personal information that you voluntarily provide through our website, booking systems, forms, communications, or other interactions with us. This may include your name, email address, telephone number, contact preferences, appointment information, and other information you choose to provide.

You may set your browser not to accept cookies. However, certain website features may not function properly as a result.

ADVERTISEMENTS

Our website does not display third-party advertisements to users, including affiliate advertisements or advertisements for products and services offered by third parties.

HOW WE USE PERSONAL INFORMATION

We may use Personal Information for legitimate business purposes, including:

• Responding to questions, inquiries, requests, and customer-service communications.

• Providing services or information requested by you.

• Scheduling, managing, or supporting appointments and services.

• Sending text messages or other communications when you have provided the appropriate contact information or consent.

• Obtaining feedback and improving our website, services, and customer experience.

• Testing, research, analysis, and evaluation of website functionality and user behavior.

• Protecting the security and integrity of our website, systems, and business operations.

• Responding to lawful requests from law enforcement, courts, governmental agencies, or regulators when required by applicable law.

• Using information for the purpose disclosed to you when the information was originally collected.

Our use of Personal Information may change over time. When material changes occur, this Privacy Policy may be updated accordingly.

SELLING PERSONAL INFORMATION

We do not sell Personal Information.

DATA SHARING

Customer data is not shared with 3rd parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not transfer or disclose consumer data to any external organizations under any circumstances, even with user consent.

For purposes of this Privacy Policy, “external organizations” does not include contracted service providers that act solely on behalf of Roam Hydration & Wellness and are strictly necessary to operate our communications or provide services requested by the consumer. Such service providers may process only the minimum information necessary to perform those services, may not use the information for their own marketing or promotional purposes, and are required to protect the information from unauthorized access, use, disclosure, sale, or transfer.

Mobile information, including phone numbers, SMS registration data, mobile opt-in information, and text-message consent data, is not sold, rented, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.

Any disclosure or processing by a contracted service provider must be strictly necessary to provide the requested service or operate the communications system and must remain subject to contractual privacy and confidentiality requirements.

Any other disclosure of Personal Information will occur only when required by applicable law, court order, governmental regulation, or other legally binding requirement.

ROAM HYDRATION & WELLNESS MESSAGING TERMS AND CONDITIONS

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@roamhydrationwny.com or (716) 454-3100.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our Privacy Policy contained in the rest of this document/page.

SMS OPT-OUT AND HELP

You may stop receiving SMS text messages from Roam Hydration & Wellness at any time.

To unsubscribe, reply STOP to the phone number from which you received the message.

After receiving your STOP request, we may send one final text message confirming that you have been unsubscribed. You will then no longer receive SMS messages through that messaging program unless you subsequently opt in again.

For assistance with text messages, reply HELP or contact us directly at:

Email: info@roamhydrationwny.com
Phone: (716) 454-3100

For questions about these messages, our SMS program, or this Privacy Policy, contact us using the information provided above or in the Contact section below.

SECURITY AND PREVENTION OF UNAUTHORIZED SHARING

Roam Hydration & Wellness uses reasonable administrative, technical, physical, and contractual safeguards designed to protect Personal Information from unauthorized access, use, disclosure, alteration, or sharing.

These safeguards include:

• Access Controls. Access to consumer information is limited to individuals who require the information for legitimate business purposes.

• Vendor Restrictions. Contracted service providers that process information on our behalf are limited to the information reasonably necessary to perform their contracted services and are required to protect that information. They may not use consumer information for independent marketing, promotional, advertising, or unrelated purposes.

• Internal Data-Handling Policies. Personnel with access to consumer information are expected to follow internal privacy, confidentiality, and data-handling requirements designed to prevent unauthorized access, disclosure, or sharing.

• Technical Safeguards. Where appropriate, we use security measures intended to protect electronic systems, devices, accounts, and stored information from unauthorized access.

• Contractual Safeguards. Where consumer information must be processed by a necessary contracted service provider, contractual restrictions are used to limit how that information may be accessed, used, retained, or disclosed.

Although we use safeguards designed to protect Personal Information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

RIGHTS AND CHOICES

Subject to applicable law, you may have rights concerning the Personal Information we maintain about you, including the ability to request access to, correction of, or deletion of certain Personal Information.

Certain rights may not apply where information must be maintained to:

• Complete a transaction or provide a service requested by you;

• Maintain appropriate business or service records;

• Detect or prevent security incidents, fraud, unlawful activity, or misuse;

• Comply with applicable legal, regulatory, professional, or record-retention obligations; or

• Otherwise use information internally in a lawful manner consistent with the context in which it was provided.

REQUESTS

To submit a privacy-related request, contact Roam Hydration & Wellness using the contact information listed below.

We may need to verify your identity or authority before processing certain requests. Information provided for verification will be used only as reasonably necessary to evaluate and process the request.

We will respond to verified requests within the time required by applicable law.

NON-DISCRIMINATION

We will not discriminate against a consumer solely because the consumer exercises a privacy right available under applicable law.

CHANGES AND AMENDMENTS

We reserve the right to amend this Privacy Policy from time to time.

When material changes are made, the revised Privacy Policy may be posted on our website or communicated through another appropriate method.

Your continued use of our website or services after an updated Privacy Policy becomes effective will be subject to the updated policy to the extent permitted by applicable law.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to websites, applications, content, or services operated by other organizations.

When you follow a link to another website or service, the privacy practices of that third party apply to your interaction with that website or service. Roam Hydration & Wellness is not responsible for the privacy practices or content of independently operated third-party websites.

The existence of a link does not authorize Roam Hydration & Wellness to provide your mobile opt-in information or SMS consent data to the linked organization.

CONTACT

If you have questions about text messages, the Roam Hydration & Wellness messaging program, this Privacy Policy, our privacy practices, or your Personal Information, please contact:

Roam Adult Health Nurse Practitioner Services PLLC
DBA Roam Hydration & Wellness

Email: info@roamhydrationwny.com

Phone: (716) 454-3100

For questions specifically related to SMS messages, you may also reply HELP to the phone number from which you received a message.

To stop SMS messages at any time, reply STOP.